Our products are shipped out of our Customer Service base in the United Kingdom where we wrap them carefully and examine individual product quality. However, due to the handcraft nature of most of our times, there may be certain character flaws and defects.
We aim to ship your order within 48 hours of payment confirmation, however, in the event of a pre-order item and a waiting list item, we will wait until our next big deliveries from artisans before shipping your item(s).
Should you have any queries about the stage of your order, please email us at: firstname.lastname@example.org.
We currently have 1st class and 2nd class options for our U.K. customers, however should you want us to post out of the U.K., please email us at: email@example.com and we may be able to provide shipping to countries outside of the U.K.
Since each item will vary in weight, we don't offer a flat rate for each postage service, however your postage cost will be stipulated before your order confirmation.